Privacy Policy
Last Updated: November 20, 2025
Brayz Auto LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website (contact forms, credit applications, sell car inquiries)
- Subscribe to our SMS notifications or email list
- Request information about our vehicles or services
- Contact us via phone, email, or other means
This information may include:
- Name, email address, and phone number
- Mailing address
- Date of birth and Social Security Number (for credit applications)
- Employment and income information
- Vehicle information (for trade-in or sell requests)
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing your vehicle inquiries and applications
- Responding to your requests and providing customer support
- Sending you promotional communications (with your consent)
- Sending SMS notifications about vehicles, appointments, and offers
- Processing credit applications and financing requests
- Improving our website and services
- Analyzing usage trends and user preferences
- Complying with legal obligations
- Protecting against fraud and unauthorized transactions
3. Information Sharing and Disclosure
We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
- Financial Institutions: For credit applications, we share your information with lenders and financial institutions to process financing requests
- Legal Requirements: We may disclose your information when required by law or to respond to legal process
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- With Your Consent: We may share your information for other purposes with your explicit consent
We do not sell your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website. These technologies help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services and user experience
- Deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our interactions with you and our legal obligations.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of marketing communications at any time
- SMS Opt-Out: Text STOP to any SMS message to unsubscribe
To exercise these rights, please contact us using the information provided below.
8. SMS/Text Message Privacy
When you opt in to receive SMS messages from us:
- Your phone number is stored securely and used only for sending the messages you requested
- We do not share your phone number with third parties for their marketing purposes
- You can opt out at any time by texting STOP
- Message and data rates may apply based on your carrier plan
9. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: